These principles inform our thinking:

System 1 and Shopping on Autopilot

In Thinking Fast and Slow, Daniel Kahneman explains how we withdraw attention from familiar situations. Few environments are more familiar than the local supermarket. Such stores are precisely where brands need to be visible, however they are also environments where individuals withdraw active attention and retreat into passive, System-1 thinking.

It is impossible to research or activate shopper behaviour without understanding the crucial importance of Kahneman’s insights into attentional psychology.


We can’t say it better than Byron Sharp in How Brands Grow:

“Rather than striving for meaningful, perceived differentiation, marketers should seek meaningless distinctiveness. Branding lasts, differentiation doesn’t.”

Path To Purchase

The shopper’s path to purchase will often be longer and more complex than we first suspect, however its study can identify multiple opportunities to connect with the shopper and influence the crucial buy / don’t buy decision.

The path to purchase unites the consumer with the shopper and online with traditional retail channels. Understanding this journey is a pre-requisite for the development of all marketing strategy.


Attitudes, behaviour and even memory are all influenced by context.

This is why we always try to conduct research in context. Observing shopping behaviour at first hand will always provide clearer insights than interrogating the rational part of the brain later about buying decisions in which it took no part.


Tony Nunan

Group Managing Director

Jan Kristensen

Nordics Managing Director

Debbie Peacock

Company Secretary

Paul Vann

Account Director

Oliver Cook

Production Director

Steve Lomas

Creative Director

Rob Hollis

Senior Designer

Jon Fletcher

Senior Artworker

Angela Lister

Senior Artworker

Rebecca Briscoe

Research Director

Rachel Buchanan

Junior Designer

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We're always looking for talented designers or researchers to join our family. Email info@visuality.co.uk